Site icon News-EN

Singapore Airlines compensates passengers after turbulence incident


Singapore Airlines has offered compensation to passengers injured on a flight hit by major turbulence last month.

A 73-year-old man died of a suspected heart attack and more than 50 others were injured in severe turbulence during a Singapore Airlines flight from London to Singapore on May 20.

The Boeing 777-300ER plane carrying 211 passengers and 18 crew members crashed nearly 6,000 feet above Myanmar’s west coast and had to be diverted to Bangkok for an emergency landing.

“Singapore Airlines (SIA) deeply apologizes to all passengers for the traumatic experience on board Flight SQ321 on May 20, 2024,” the airline said in a statement published on Facebook on Tuesday.

The airline confirmed that compensation will be offered to passengers.

“For passengers who suffered minor injuries as a result of the incident, we have offered $10,000 in compensation,” the airline wrote.

“For those who suffered more serious injuries from the incident, we have invited them to discuss a compensation offer to meet each of their specific circumstances, when they are feeling well and ready.”

The airline will offer a $25,000 advance to passengers who have been medically assessed and determined to have suffered serious injuries requiring long-term medical care and who apply for financial assistance to meet their immediate needs.

In addition, the airline said it was offering a full airfare refund to all passengers who were on flight SQ321, including those who did not sustain injuries, and that all passengers were receiving $1,000 to cover their immediate expenses in Bangkok.

“All passengers will also receive delay compensation in accordance with relevant European Union or United Kingdom regulations.”

The airline says it has also covered the medical costs of injured passengers and ensured that their family members and loved ones can fly to Bangkok upon request.

Exit mobile version